Evaluation of the implementation of ‘Qualifica Cerest’: Contributions to Workers’ Health in Porto Alegre (2020-2023)

Abstract

This study examines the implementation of the ‘Qualifica Cerest’ questionnaire from 2020 to 2023 in Porto Alegre, Rio Grande do Sul. ‘Qualifica Cerest’ is a tool for measuring the quality of the performance of Workers’ Health Reference Centers, through the application of an electronic questionnaire that evaluates nine criteria, the set of which indicates whether CEREST’s performance is satisfactory. The National Health Plan 2020-2023 establishes the goal of 60% of CERESTs in Brazil to present satisfactory performance. The research, of a descriptive and analytical nature, was designed to provide a broad and detailed analysis of the topic, combining two strategies: the presentation of the evaluation matrix, its criteria and attributable points; and the analysis of the results obtained. In the evaluation, CEREST in Porto Alegre reached the percentile established for each year, evidencing performance aligned with the perspective of comprehensive worker health. However, the strengthening of social participation, the implementation of educational activities and the provision of support deserve attention. The study allowed reflection on the instrument evaluated, raising questions about its implementation, and dialogues with discussions and research focused on the theme of strengthening the National Network for Comprehensive Care for Workers’ Health at the municipal level.